Refund Policy
Our clear and strict policies regarding purchases, chargebacks, and digital goods.
TL;DR (Summary)
Due to the nature of digital software and provided services, all sales are final and non-refundable unless explicitly proven that our software is entirely non-functional on your system despite our support team's efforts.
Digital Goods Finality
fonde.pub provides intangible digital goods in the form of software licenses and subscriptions. Because the core product is digitally delivered immediately upon purchase, we do not issue refunds once an order is completed and the software key or subscription time has been delivered to your account.
As a customer, you are responsible for understanding this upon purchasing any item at our site. We provide detailed information regarding software features, requirements, and compatibility on our product pages.
Exceptions to the No-Refund Policy
We understand that exceptional software issues can occur. A refund may be considered only under the following conditions:
- The product is entirely non-functional on your system.
- Your system meets all stated prerequisites and requirements mentioned on our product page (e.g., correct Windows version).
- You have opened a support ticket and worked cooperatively with our technical support team to resolve the issue.
- Our support team concludes that the issue is strictly on our end and cannot be fixed within a reasonable timeframe.
We DO NOT offer refunds for:"I changed my mind", "I got banned in a game", "I didn't read the requirements", "My PC is not compatible despite the warnings", or "I expected a feature that wasn't advertised."
Downtime and Updates
Our software interacts with third-party applications (games) which update frequently. When a game updates, our software requires time to analyze and update to ensure security ("downtime").
We are not responsible for downtime caused by game patches, server maintenance, or security updates. However, we typically compensate our users by pausing or extending subscription time for prolonged downtimes at our discretion. Refunds will not be issued due to software downtime.
Chargebacks and Disputes
Threatening or opening a chargeback or dispute via PayPal, your Credit Card issuer, or any other payment processor is a violation of our Terms of Service.
Any chargeback or payment dispute will result in:
- Immediate and permanent termination of your fonde.pub account.
- Blacklisting of your hardware (HWID) and IP addresses across our services.
- Sharing your dispute details with our merchant networks to prevent future fraud.
If you have an issue, rely on our Support Tickets. We are reasonable people and will help you.
Eligible for a refund?
Open a ticket and work with our support team first.